Privacy Policy

1. Introduction

KRAYN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly:

• Name, email address, phone number
• Company information (for suppliers)
• Payment information
• Address and location data
• Profile information and preferences

2.2 Automatically Collected Information

When you use KRAYN, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location information (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send transaction notifications
• Improve and personalize your experience
• Send you updates, newsletters, and marketing communications
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Provide customer support

4. AI and Data Processing

KRAYN uses artificial intelligence to enhance your experience, including equipment recommendations, pricing suggestions, and search optimization. Your data may be processed by our AI systems to provide these features.

5. Information Sharing

We share your information only in the following circumstances:

• With other users:Contact and booking information is shared to facilitate transactions
• Service providers:Third-party vendors who perform services on our behalf
• Legal requirements:When required by law or to protect our rights
• Business transfers:In connection with a merger, sale, or acquisition

We never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent

To exercise these rights, contact us at hello@krayn.au

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser, but this may affect platform functionality.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You can request deletion of your account at any time. Specific retention periods:

• Account data: duration of account plus 7 years (tax compliance)
• Transaction records: 7 years (Australian tax law)
• AI interaction logs: 90 days
• Equipment inspection photos: 2 years post-hire
• Marketing communications: until unsubscribe

10. Children's Privacy

KRAYN is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place for such transfers.

12. Data Breach Notification

In the event of a data breach affecting your personal information, KRAYN will notify affected users and the Office of the Australian Information Commissioner (OAIC) within 30 days of becoming aware of the breach, as required under the Notifiable Data Breaches scheme of the Privacy Act 1988.

13. Direct Marketing

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, updating your notification preferences in your account settings, or contacting us at privacy@krayn.au. We will process opt-out requests within 5 business days.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

13. Contact Us

If you have questions about this Privacy Policy or our data practices:

14. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).